Garden waste collection service order form


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Welcome - Step 1 of 6



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Collection Address - Step 2 of 6



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Order details - Step 3 of 6



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Order Summary - Step 4 of 6



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Pay - Step 5 of 6



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Confirm - Step 6 of 6


Welcome

Thank you for your interest in our garden waste collection service.

Signing up means you can wave goodbye to garden waste and keep your garden tidy using our handy, no fuss wheelie bin. Plus it's all composted so you're still doing your bit for the environment.

The cost of the service for one year is £ per bin and is payable by Direct Debit.

Existing customers wanting to make changes to their address or account details should call us on 01386 565018. Anyone wanting to order additional bins should follow the process below.

Sack customers please note unfortunately you cannot use this online service so please call us on 01386 565018 to discuss your requirements.

Payment for this service is by Direct Debit only and your details will be processed through our secure payment system. Please have your bank details to hand before you progress any further.


Frequently Asked Questions:

What can I put in?

Yes Please No Thanks
Grass Cuttings Kitchen Waste (vegetable peelings, tea bags and eggshells)
Hedge and shrub clippings Plastic bags, pots or trays
Leaves, twigs and bark Dog / cat waste
Plants and weeds Soil, stones, turf, bricks or rubble
Cut flowers Branches or tree stumps over 4 inches (7.5cm) in diameter
Windfall fruit (small quantities only)

Where and what time do I put my bin out?

The garden waste collection operates as an independent service and your day and time of collection are likely to be different to those of your refuse collection. Therefore please ensure that your bin is available for collection from 7:00am on your collection day.

To speed the collection up and reduce the chance that we might miss your bin, please place your bin at the front edge of your property in a position where it can be easily seen. Not all households have garden waste bins and those that do, don't always put them out every week.

Is there a weight limit for the bin?

Please be considerate to your collection crew and do not overfill your bin. Overfull bins can be hazardous to move or to place on the bin lift. We reserve the right not to collect bins which in the view of the collection crew are too heavy as this can be a danger to the crew or damage the bin.

What happens to the waste?

Your garden waste is recycled into compost for use by other householders or in agriculture. So that this is a clean useful produce we have to make sure that only suitable items are collected

How do I check my collection day?

After you have registered for the garden waste collection service you will be able to use our online calendar to check your collection day. If you are an existing customer you can click here

What happens to my Direct Debit on the renewal date?

Your service will continue uninterrupted and you don't need to do anything else. You will be sent an invoice for information purposes only and a single payment will be taken from your bank or building society account on or after the renewal date. Please let us know in writing/by email if you choose to discontinue the service. We will let you know if our charges change in the future prior to taking payment.

Can I have a refund if I wish to stop the collection service during the year?

No, refunds are not available once bins are delivered to properties due to the cost of delivery/collection and cleansing of bins.

What happens if I move house?

If you move within the Wychavon district you may be able to take the bin with you to your new address. If you move out of the district, call us to collect the bin (it is council property) or let the new occupier use it for the rest of the year.

I don't need such a large bin. Can I share one with my neighbour?

Yes, as long as we can empty the bin from the same property each fortnight and payment is taken for that one property.

Can I have an assisted collection?

For households on an assisted waste and recycling collection we will also collect the brown bin from the alternative location. If you are not on the list, but you are physically unable to put the bin out, please use our online assisted collection form to register.

Terms and conditions

Terms:

  1. Wychavon District Council will so far as is reasonably practicable empty and / or dispose of the bin(s) contents once every two weeks (unless otherwise agreed in writing.)

  2. The customer will pay a minimum of one year for the agreed service mentioned in clause 1 above. No service will continue unless payment is received in advance. If collections have been suspended due to non-payment of an invoice, the service will recommence within 14 working days after full payment has been received. Wychavon District Council reserves the right to levy a reasonable administration charge upon receipt of a request from the customer to resume the service where it has been suspended for non-payment of charges. If no payment is made and/or if after already once previously having had their service reinstated the customer defaults, the service will be suspended indefinitely. The customers bin(s) will be collected. The customer will not be offered the service again. If the bin(s) is not made available for collection when requested the cost of a replacement bin will be added to the customers account.

  3. The service has some geographical limitations and does not currently cover all areas of the District. If a customer moves to another address within the District, as long as that address falls within the service area they will be free to change the collection to their new address. Wychavon District Council must be informed of a change of address or the bin will not be emptied. If the new address falls outside the District or within the District but outside the service area, the customer must inform Wychavon District Council so that they can collect the bin. Alternatively the customer may wish to leave the bin for the new occupier to use for the rest of the period of the agreement but should inform Wychavon District Council that the new resident requires the bin and provide Wychavon District Council with their name and contact details.

  4. Refunds: No part year refunds will be available.

  5. Wychavon District Council undertakes to inform all customers of any changes to the current price list by giving at least 10 working days written notice.

  6. If any sum due is not paid when demanded, Wychavon District Council will withdraw at any time the service provided in clause 1 and reserve the right not to reoffer the service to the customer as per clause 2.

  7. Sums due under this agreement shall be paid (whether demanded or not) to Wychavon District Council, Civic Centre, Queen Elizabeth Drive, Pershore, WR10 1PT

  8. The occupier must only use the bin for garden waste as defined by the 'Yes List' printed on the bin and must not place items from the 'No List' or dangerous, sharp or noxious objects or substances into the bin.

  9. This agreement continues to be in force until terminated by either party in writing, by telephone or email.

  10. Either party can terminate the agreement immediately if either party is in breach of it.

  11. The bin must be available at the front edge of your property from 7:00am on the day of collection or at the agreed collection point if the customer is registered for an assisted collection.

  12. If access is not available, the garden waste will be collected on the next scheduled collection day.

  13. Wychavon District Council may at any time initiate county court proceedings to recover any accounts due and/or the cost of the bin/replacement bin. The occupier will be responsible for all costs and fees thereby incurred by Wychavon District Council.

  14. The bin(s) are the property of Wychavon District Council and shall remain their property at all times during and after this Agreement. The occupier shall be responsible for all reasonable costs incurred by Wychavon District Council, for the replacement of the bin(s) supplied by Wychavon District Council, which has/have been damaged regardless of how such damage has occurred and including the replacement of bins stolen from the occupiers premises or unavailable for the final collection of the bin after the service has terminated.

  15. Your data will be collected, processed, retained and shared in accordance with Data Protection law. Our privacy notices are available on our website for further information.

Conditions:

  1. Bin(s) to be sited on level, firm surface.

  2. Bin(s) to be accessible for collecting crew.

  3. No fires are to be lit in the bin.

  4. Only approved garden waste is to be placed in each bin.

  5. The bin(s) should not be overfilled or too heavy and the lid should be in the closed position before emptying. The crew may reject any bin where in their view it is not safe to move it or to put it onto the bin lift.

  6. Where the crew have attempted to empty a bin but waste has become stuck in it due to compaction, large size or cold weather any waste that remains in the bin will be left until the next schedule collection.

  7. Acids, corrosive substances, oil wastes, liquid waste, clinical waste, uncooked meat, kitchen waste, offal and other hazardous waste should not be disposed of in the bin.

  8. The customer should clean the bin(s) on a regular basis.

  9. Other than when the bin is being filled, the lid should always be kept firmly shut.

Collection address and contact details

Boxes marked with an asterisk (*) are mandatory.

In order for your property to be suitable for the garden waste wheeled bin collection service the following conditions must be met:

  • The bin must be collectable without the need for the crew to take it up/down/over steps, steep slopes or deep gravel
  • The collection point must be kept free of obstructions on collection day



Order details

Boxes marked with an asterisk (*) are mandatory.

Your garden bin will be emptied every two weeks at a charge of £ per bin per year.

Charges may be increased each year but you will be given advanced notice of any changes before payment is taken.


£

Payer details

Boxes marked with an asterisk (*) are mandatory.



Order summary

Boxes marked with an asterisk (*) are mandatory.


Based on the information you have provided, we will deliver new bin(s) and arrange for bin(s) to be collected.

Amount payable for additional/new service(s): £ per year


Collection address







Phone:
Email:


Billing address


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